Frequently Asked Questions

We serve residential and commercial customers throughout the greater metropolitan area. Contact us to confirm service availability in your specific location.

Yes! We offer free in-home consultations and estimates. One of our shade specialists will visit your property, take measurements, discuss your needs, and provide a detailed quote at no obligation.

Each product comes with comprehensive warranties specific to the vendor, so terms will vary. But in general, you can expect Retractable awnings will have a 5-10-year frame warranty, 5-year motor warranty, and 10-year fabric warranty. Screen systems include a 10-year to lifetime housing warranty, 5-year motor warranty, and 10-15-year fabric warranty.

Depending upon the vendor, we receive materials between 2-6 weeks once the order is placed.

Installation is included with your estimate, all of our products are professionally installed by our inhouse trained technicians. We handle everything from initial measurement to final installation and testing, ensuring your system operates perfectly.

Single-unit retractable awnings can span up to 40 feet wide with projections up to 14 feet. For larger areas, we can install multiple units that operate together seamlessly.

Our awnings are rated for winds up to 25 mph when equipped with wind sensors. The optional wind sensor automatically retracts the awning when wind speeds exceed safe levels, protecting your investment even when you're away.

While our awning fabrics are water-resistant and can handle light rain, we recommend retracting the awning prior to ANY inclement weather. Extended exposure to standing water can cause the awning to fail.

Our motorized awnings can be controlled via remote control, smartphone app, or Bond Bridge for smart home integration. You can also add optional wind sensors for automated operation.

For routine cleaning, simply brush off loose debris and rinse with a garden hose. For deeper cleaning, use a mild soap solution and a soft brush. Avoid harsh chemicals or pressure washers. Allow the fabric to dry completely before retracting. Download our Retractable Awnings Use and Care Guide (PDF)

We offer insect mesh (standard and no-see-um), solar shade fabrics (various openness levels from 1% to 10%), privacy fabrics, and blackout options. Each serves different purposes from bug protection to sun control to complete privacy.

Our track-guided screen systems are rated for winds up to 25 mph. The side tracks keep the screen fabric secure and prevent billowing. For cable-guided systems, wind ratings may be lower. We recommend retracting screens during severe weather.

Solar screen fabrics can block up to 95% of UV rays and significantly reduce heat gain. Many customers report noticeable reductions in cooling costs after installing solar screens on sun-facing openings.

Yes! Solar screens maintain outward visibility while reducing glare and heat. The openness factor (typically 3-5%) determines how much light passes through. You can see out clearly during the day, while people outside have limited visibility looking in.

Simpley hose down the fabric with water. Dawn soap and Simple Green are your friend when you may have a strubborn stain. Just spray or agitate with a wet towel. Never use a pressure washer to clean your fabics. Download our Use and Care Guide - Screens (PDF)

Our vinyl panels are made from high-quality, UV-resistant marine-grade vinyl designed to withstand outdoor conditions. With proper care, vinyl enclosures can last many years while maintaining clarity and flexibility.

Our premium vinyl is treated with UV inhibitors to resist yellowing and maintain clarity. However, all clear vinyl will eventually show some aging with extended sun exposure. Proper cleaning and occasional treatment with vinyl protectant can extend the life and clarity of your panels.